E-tickets
All tickets sold on our website are e-tickets, which is a paper-less way to book flights. Once you have made your booking, it is stored electronically in the airline reservation system. We will send you a booking confirmation email and then a separate e-ticket will follow.
It is important that the Customer receives both a booking confirmation and then an e-ticket for each booking. Since you may be required to produce your booking number and/or confirmation email to the airline as evidence of your booking, we recommend that you take both the booking confirmation and the e-ticket with you. We cannot be held responsible for non compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
You must present your e-ticket at check-in for your flight. If you have not received your e-ticket within 48 hours you must contact us via email.
We rely on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number.
In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. It is your responsibility to check that all of the correct information has been entered into the booking including, but not limited to, the correct passenger names, flights, dates and travel itinerary. If anything is incorrect, it is your responsibility to notify us immediately. All assistance possible will be offered to rectify any errors, however, charges may be incurred by both us and the airline, which you would need to pay.
Please note that airlines have their own rules and regulations with regard to e-ticketing. We cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
In exceptional circumstances, due to ticketing restrictions outside our control, we may not be able to pass information about confirmed bookings to the airline to enable them to fulfill the booking. If this occurs we will attempt to notify you within 48 hours of confirmation and organize a refund or arrange an alternative. In case you choose an alternative that is more expensive than your original booking, you will be responsible for paying the difference.